Frequently Asked Questions
Everything you need to know about your Mansur Gavriel experience.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact. Please note that final sale items are not eligible for return.
How should I care for my leather bag?
Our vegetable-tanned leathers are designed to age beautifully over time. We recommend avoiding exposure to water and direct heat. For light cleaning, use a soft, damp cloth and consider a high-quality leather conditioner to maintain the material's integrity.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your shipment's progress.
Are your products made sustainably?
We are committed to quality and longevity. Our products are handcrafted in Italy using high-quality materials sourced from family-run tanneries that prioritize traditional craftsmanship and ethical production standards.